Hamilton CapTel introduces Auto Captions, fully automated computer-generated captions for Internet Protocol Captioned Telephone Service (IP CTS)

New service enhancement provides customers with the ability to choose captioning preferences on Hamilton CapTel phones and mobile apps.

AURORA, Neb., June 23, 2022 /PRNewswire/ — Hamilton® CapTel®industry-leading captioned telephone service for people with hearing loss, introduces captioning preferences providing customers with the choice of Auto Captions or Assisted Captions for phone calls.

Hamilton CapTel announced the new offering today at the Hearing Loss Association of America (HLAA) 2022 Convention in Tampa, Floridaa premier annual convention for consumers with hearing loss.

Similar to captions on television, Hamilton CapTel delivers captions for phone conversations so people with hearing loss can confidently use the phone again – available at no cost1. The new Auto Captions offering is based on advanced Automatic Speech Recognition (ASR) technology, developed by CapTel, Inc. Hamilton CapTel customers can now choose between operator-generated Assisted Captions and the new computer-generated Auto Captions.

“We’re delighted to provide our customers with this additional choice, giving them a major increase in the speed and accuracy of the phone captions our service provides,” says Dixie Zieglervice president of Hamilton Relay®, Hamilton CapTel’s parent company. “With Auto Captions, there are no delays at the beginning of a call, and captions appear in real-time. Our commitment has always been to offer choice to our customers whether in equipment or now, in captioning methods. The ability to choose between Auto Captions and Assisted Captions is an incredible advancement and we’re pleased to bring this benefit to our customers.”

With Auto Captions:

  • Captions are entirely computer-generated
  • No operator is involved in the call
  • There are no delays at the beginning of a call
  • Captions are delivered in real-time

With Assisted Captions:

  • An operator (ie, Captioning Assistant, or CA) assists with the call
  • The CA may include information that supports…

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